Position Title: Aboriginal Family Support Worker
Department: Clinical Team
Employment: Part Time. 3 days p/week
This is an Aboriginal/Torres Strait Islander identified position
Award : Aboriginal Community Controlled Health Services Award
Salary: As per contract
Date: July 2023

ORGANISATION
Albury Wodonga Aboriginal Health Service Inc. (AWAHS) is an Aboriginal Community Controlled Health Organisation. AWAHS provides first class Primary Health Care Services to the Aboriginal community who reside in Albury / Wodonga and surrounding areas. As a Bulk Billing Health Service there is no charge to our clients for the medical services provided.

VISION STATEMENT
We support the Aboriginal community towards a better tomorrow. Our focus is to work alongside you to create generational health change.

POSITION PURPOSE

• To assist the Child & Family Health Nurses in the establishment of a culturally appropriate service to specifically target Aboriginal children and their parents in the 0 – 5 age range
• To positively engage Aboriginal communities guided by Primary Health and Early Intervention frameworks and strategies
• To work in collaboratively within the multi-disciplinary healthcare team to achieve better outcomes for Aboriginal children, families and communities
• To work in partnership with the Child & Family Health Nurse in collaboration with the local Aboriginal community
• To build capacity within existing mainstream clinical services in order to provide improved access to care for this cohort of the Aboriginal population.

RELATIONSHIPS AND REPORTING LINES

Supervision
The position reports directly to the Clinic Manager.
Internal
The Family Support Worker will work collaboratively all other team members of AWAHS.
External
The Family Support Worker will be expected to liaise with key stakeholders who are involved with health issues relating to the local Aboriginal community. The liaison will also include other local Aboriginal Organisations.

The Role and its Responsibilities

• Work with the Albury Wodonga Aboriginal Community to implement the Action Plan agreed to by NSW Health (Building Stronger Foundations)
• Work in partnership with Aboriginal families, Child and Family Health Nurse and other AWAHS staff to promote infant and child physical, emotional and social health through assessment, consultation, case management, group work, education, supportive counselling and referral as required
• Assist, develop and facilitate community consultation processes with Aboriginal families and communities
• Support the multi-disciplinary team in providing culturally appropriate care to Aboriginal children, women and their families
• Work in a multidisciplinary team in conjunction with members of the AWAHS team, Child and Family Health Services in NSW and Victoria etc to deliver integrated care for the families of this service and in building relationships between Aboriginal organisations and mainstream services
• Develop linkages and partnerships with key service providers including; allied health professionals, playgroups, schools, community health centres, hospitals, councils, government and non-government agencies that will promote culturally appropriate referral pathways for families
• Assist in the development of culturally appropriate health promotional strategies to promote better health outcomes for infants, children and families eg; breastfeeding, smoking cessation, with particular emphasis on strengthening community action and building healthy environments
• Assist Aboriginal families in their access to the Immunisation programs and facilitate access to follow-up immunisation services for children identified by the Australian Childhood Immunisation Register as being overdue for immunisation
• Provide a joint home visiting service to all parents and their families on at least one occasion with the C&FHN and provide ongoing home visiting to families with complex needs consistent with the NSW Health Supporting Families Early Policy
• Assist families in attending appointments and engaging in services to which referrals have been made or recommended
• Assist in collating, recording and collecting service data and in compiling service reports
• Support and plan for programs including playgroups, baby groups, women’s groups and parenting educational programs
• Adhere to the requirements of the Child Wellbeing Unit and Child protection policies and procedures for NSW health including the requirement to be a mandatory reporter of child protection concerns
• Attend and support multidisciplinary case reviews and case planning meetings for families and children with identified vulnerabilities and concerns
• Develop and maintain relevant professional skills and knowledge, consistent with the role, through education, research and practice and adhere to AWAHS policies, procedures and guidelines
• Demonstrate a commitment to quality improvement and participate in team quality activities
• Undertake mandatory training/education and other duties as directed by management in accordance with award requirements
• Participate in regular supervision and peer support meetings.

Eligibility Criteria and Requirements

• Bachelor of Health Science, Graduate Certificate or Diploma in Health or Aboriginal
• Health Studies Certificate 4 or working towards same or related qualifications and/or experience in Aboriginal Health
• Experience in working with families who have young children
• Active involvement in the Albury Wodonga community and commitment to improving the health of Aboriginal and Torres Strait Islander peoples and experience working with Aboriginal and or Torres Strait Islander organisations
• Demonstrated understanding of the health issues impacting Aboriginal infants,children, and their families
• Ability to work independently, use own initiative and achieve deadlines
• Be able to communicate effectively with the local Aboriginal community in a non-discriminative and professional manner
• Have sound oral and written communication skills
• Be able to work collaboratively in multi-disciplinary team
• Current Drivers License.

Employment Prerequisites

• Current and clear Criminal Record Check
• Current and clear Working with Children Check
• Complete and appropriate for role Health Declaration Form
• Completed Covid-19 vaccine status
• This is an identified Aboriginal/Torres Strait Islander Position. Proof of Aboriginality is a legitimate requirement. Exemption is claimed under Section 14 of the Anti-discrimination Act.

Albury Wodonga Aboriginal Health Service

Organisation
Albury Wodonga Aboriginal Health Service Inc. (AWAHS) is an Aboriginal Community Controlled Health Organisation. AWAHS provides first class Primary Health Care Services to the Aboriginal community who reside in Albury / Wodonga and surrounding areas. As a Bulk Billing Health Service there is no charge to our clients for the medical services provided.

Vision statement
To provide comprehensive quality health and family services based on respect for Aboriginal Culture.

Position purpose
To provide outreach to Aboriginal and Torres Strait Islander community to support them with accessing and being informed about the National Disability Insurance

Scheme Relationships and Reporting Lines
Supervision
The position reports directly to the Programs Manager of AWAHS
Internal
The ADLO will work collaboratively with all other team members of AWAHS.
External
The role will be expected to liaise with key stakeholders who are involved with disability management in our local Aboriginal community. The liaison will also include other local Aboriginal Organisations, the NDIA, NDIS providers and other relevant support organisations.

The Role and its Responsibilities The Aboriginal Disability Liaison Officer will:

• Provide outreach to Aboriginal and Torres Strait Islander communities in a culturally sensitive manner, breaking down barriers to accessing the NDIS and developing trust and rapport
• Link potential Participants to their PITC and/or customer, including through online platforms and resources
• Support potential participants and their representatives to attend appointments to get functional assessments and other evidence for access requests
• Linking potential Participants to their PITC or customer to help complete Access
  Request Forms (ARF), Verbal Access Request (VAR) and psychosocial disabilities evidence forms
• Supporting potential participants in obtaining updates with respect to submitted
  forms from the relevant PITC and/or customer
• linking Aboriginal and Torres Strait Islander people who are not eligible for NOIS to community mainstream supports and/or refer them to their PITC to support linkages to the community and mainstream supports
• supporting participant handover to PITC and/or NOIA by:
  • assisting participants or potential Participants build a positive relationship with local PITC and/or the NOIA;
  • supporting local PITC and/or the NOIA to understand the needs and circumstances of participants or potential participants
  • working together with PITC and/or the NOIA to develop trust and rapport with
    the Participants or potential Participants; and
  • supporting Aboriginal and Torres Strait Islander Participants and their representatives to link positively with PITC and/or the NOIA.
  
  The ADLO also undertake collaboration activities including:
• working collaboratively with already existing NOIA community engagement activities, including by not limited to:
  • Community and mainstream engagement activities
  • ILC grant recipients
  • Health Liaison Officers
  • Justice Liaison Officers
  • Remote Community Connectors, and
  • Partners in the community.
• supporting Aboriginal and Torres Strait Islander Participants and their representatives to understand the processes required to set goals, to understand their Plans, ensure the plan is appropriate and link positively with PITC and/or NOIA and/or a capable support coordinator
• supporting Aboriginal and Torres Strait Islander participants and their representatives during planning and review meetings (if required) by providing non-biased support
• supporting Aboriginal and Torres Strait Islander Participants and their representatives to connect with NDIS Complaints and/or NDIS Participant Critical Incident processes (if required); and
• assisting Aboriginal and Torres Strait Islander participants and their representatives with submitting a request for a plan review (if without a support coordinator).General Tasks and Overview
• Establish and maintain effective relationships with participants and their families, carers and advocates, NDIA, other mainstream and disability service providers, members of the community, networking groups, funding bodies, government agencies, auditors and practitioners
• Provide quality support based on developing skills, competencies and resources to enable the participant and their family to promote the participant’s wellbeing and
  development and the family’s capacity to be self-managing
• Be mindful of mandatory reporting requirements eg. child safe policies, and abuse
  and neglect of adults and discuss with your manager where a concern exists
• Report any risks to the manager that may arise in program provision that may potentially impact on the organisation
• Participate in the development of new services as required
• Other duties as directed by the program manager.Administrative Tasks
• Maintain accurate client and program records and statistics as required.
• Submission of reports and documents within required timeframes or as requested
• Actively uphold the AWAHS philosophy, policies and procedures
• Participate in the ongoing development and implementation of policies which are sensitive to the identified health needs and concerns of Aboriginal people/communities and which reflect the principles of social justice and equity, by consultation, participation and advocacy in appropriate forums
• Maintain confidentiality
• Contribute to the development and maintenance of a supportive environment
  within the team
• Participate in the evaluation of the Program’s services and group activities
• Work in accordance with the EEO, OH&S, Code of Conduct and safe working practices, policies and procedures of Albury Wodonga Aboriginal Health Service.
  Professional and Workplace Conduct
• Accept personal responsibility and be accountable for professional practice
• Participate in performance appraisal and supervision processes
• Maintain professional skills and knowledge via appropriate staff development activities
• Demonstrate excellent communication skills in recording and reporting information to the multidisciplinary team
• Participate in quality improvement activities
• Work as part of a team and actively participate in staff meetings
• Participate in research activities including the compilation of daily and monthly
  statistics on the services provided as required.

Mandatory Position Requirements

• Comply with the Disability Act
• Comply with NDIS Act
• Comply with the NSW Department of Community Services mandatory child protection reporting regulations

Eligibility Criteria and Requirements

• Demonstrated experience in working with people with a disability and their families
• Demonstrated skill in establishing empowering and supportive partnerships with participants and their families with complex needs
• A sound understanding or willingness to learn of relevant legislation, NDIS procedural guidelines and the full range of community services that may be required by participants
• Be able to communicate effectively with the local Aboriginal community and relevant stakeholders
• Demonstrated knowledge of current health issues relevant to Aboriginal & Torres Strait Islander communities
• Current Drivers Licence.

Employment Prerequisites

• Current and clear Criminal Record Check
• Current and clear Working with Children Check
• Complete and appropriate for role Health Declaration Form

Position: Medical Reception / Administration Officer – MRA
Department: Administration Team
Employment: Full time. This is an identified Aboriginal / Torres Strait Islander position
Award : Aboriginal Community Controlled Health Services Award 2020
Salary: As per contract
Date: July 2023

Albury Wodonga Aboriginal Health Service

Organisation
Albury Wodonga Aboriginal Health Service Inc. (AWAHS) is an Aboriginal Community Controlled Health Organisation. AWAHS provides first class Primary Health Care Services to the Aboriginal community who reside in Albury / Wodonga and surrounding areas. As a Bulk Billing Health Service there is no charge to our clients for the medical services provided.

Vision Statement
To provide comprehensive quality health and family services based on respect for Aboriginal Culture.

Position Purpose

• To provide high quality and culturally competent reception and administrative services to patients, doctors and staff at AWAHS
• Ensure that patients appointments are managed in a professional and timely manner that meets or exceeds their expectations.
• That documentation is clear, professional, and actioned within required timeframes
• Reception and administration service are undertaken whilst always maintaining confidentiality of all information
• Service within area of responsibility is provided in line with AWAHS policies and procedures

Relationships and Reporting Lines
Supervision
The position reports directly to the Officer Manager of AWAHS
Internal
The MRA will work collaboratively with all other team members of AWAHS
External
The MRA will be expected to liaise with key stakeholders who are involved with
providing services to the Aboriginal community and to AWAHS.

The Role and its Responsibilities

• Contribute to the smooth operation of the reception and admin areas to ensure prompt and courteous patient, client and visitor service
• Contribute to the ongoing development and performance of the reception and admin services, including fostering innovative work practices
• Ensure registration of new clients accurately within the patient information management system (PIMS) and Transport systems
• Ensure all scanning of documents into the Patient/Client file is completed daily, if allocated this role
• Contribute to the accurate billing to Medicare of all patients/clients who are eligible for a benefit under the Medicare program
• Ensure compliance with the Department of Human Services (Medicare) is maintained, but following the guidelines imposed by Medicare
• Liaise and support the Transport Team with transport related to appointments both here at AWAHS and to specialist appointments, or changes to original transport bookings
• Contribute to the smooth operation of the clinic and dental bookings, following the triage guidelines from administration and dental. Contribute to ensuring accurate details are provided within the PIMS system
• Handle general customer enquiries and assist with customer complaints in a timely manner.

General Tasks and Overview

• Receive and convey messages accurately in writing, verbally and electronically in a timely manner to all members of the AWAHS team
• Liaise with patients and their families in a compassionate manner
• Support the implementation and achievement of business strategies, plans, and budgets to achieve business objectives and meet customer, community, and shareholder needs
• Maintain a close and cooperative relationship with team members and a strong commitment to teamwork, the achievement of team objectives and an ongoing appreciation for a flexible, innovative, and enthusiastic work culture• Cultivate cooperative working relationship within the office environment to achieve the highest standard of service to the customers and consistently high quality of work carried out
• Maintain a strong commitment to safety culture by ensuring that work is carried out in compliance with the organisation’s Workplace Health & Safety (WHS) and Environment management system
• Ensure compliance with the Department of Human Services (Medicare) is maintained, but following the guidelines imposed by Medicare
• Maintain a strong commitment to a quality culture, implementing standards of excellence and a continuous improvement focus
• Adhere to the principles of equal employment opportunity and diversity, ensuring that all employees are treated in a fair and equitable manner.

Professional and Workplace Conduct

• Maintain confidentiality
• Demonstrate and maintain knowledge of, and actively uphold the AWAHS organisations values, policies, and procedures
• Demonstrate the ability to adapt within a fast-changing environment
• Time management to ensure tasks are completed and deadlines are met
• Maintain up to date knowledge of Workplace, Health and Safety, anti-discrimination and equal employment opportunity and other relevant legislation
• Participate in performance appraisal and supervision processes
• Contribute to the development and maintenance of a supportive environmentwithin the team.

Eligibility Criteria and Requirements

• Proven experience in a reception or administrative role
• Computer skills including Microsoft Office
• Understanding and sensitive towards current issues in Aboriginal Health, Primary Health Care, Aboriginal culture, and history.
• Ability to communicate effectively with the local Aboriginal community in a non discriminative and professional manner
• Excellent written and oral communication skills
• Current Drivers Licence.

Employment Prerequisites

• Current and clear Criminal Record Check
• Current and clear Working with Children Check
• Complete and appropriate for role Health Declaration Form
• Ability to communicate effectively with the local Aboriginal community in a non discriminative and professional manner
• This is an identified Aboriginal/Torres Strait Islander Position. Proof of Aboriginality is a legitimate requirement. Exemption is claimed under Section 14 of the Antidiscrimination Act.

Position: People and Culture Advisor
Department: Corporate Services
Employment: Fulltime Position
Award : Contract
Salary: As per contract
Date: September 2023

Albury Wodonga Aboriginal Health Service

Organisation
Albury Wodonga Aboriginal Health Service Ltd. (AWAHS) is an Aboriginal community-controlled health organisation. AWAHS provides first class primary health care services to the Aboriginal community who reside in Albury / Wodonga and surrounding areas. As a bulk billing health service there is no charge to our clients for the medical services provided.

Vision Statement
We support the Aboriginal community towards a better tomorrow. Our focus is to work alongside you to create generational health change

Position Purpose
As a key member of the corporate team, you will effectively drive and deliver business outcomes utilising holistic human resource (HR) management practices. You will provide key HR support to the CEO and the Management Team with a focus on workforce planning, employee relations, performance management, change management and training and development. Your role will entail working alongside the Management team on a day-by-day basis to provide strategic and
operational HR advice and guidance, proactively supporting the organisation to meet key deliverables.

This position will provide advice, skill development and coaching to managers with regards to people management practices including performance management, workforce planning, conflict management, career transition processes and other people policies and processes.

Relationships and Reporting Lines

Supervision
The position reports directly to the Chief Executive Officer of AWAHS.
Internal
This position will work alongside and support all other team members of AWAHS.
External
This position will be expected to liaise with key stakeholders who are involved with the primary focus of the position.

The Role and its Responsibilities
Develop, coordinate and assist with management of initiatives and activities across a range of functional areas which contribute towards a high-performance organisational culture including:

• On-boarding and organisation orientation of new employees
• Organisational culture
• Employee wellbeing
• Performance management
• Training and development
• Workforce planning
• Industrial relations
• Policies and procedures

Details relating to Responsibilities

• Support recruitment cycle
  • Support recruitment contractor with internal processing of recruitment
  • Facilitate onboarding and organisation orientation
• Assist with employment-related policies and procedures, and ensure their consistent implementation across the organisation
• Maintain employee personnel records on such matters as employment conditions, performance, personal development, remuneration and work health and safety
• Assist with innovative and culturally appropriate ideas toward improving workplace culture through staff engagement strategies
• Assist with fortnightly process of payroll
• Assist in the development and delivery of relevant ‘in-house’ training sessions as required, and report on training effectiveness
• Ensure all employment related documentation is compliant and fit for purpose
• Actively engage in research activities include analysis of findings and report preparation
• Assist the Senior Management team in the development of a ‘pathways’ programs including work experience, student placement, traineeships and apprenticeships and graduates
• Undertake administrative tasks relating to the role and / or the team
• Prepare reports and undertake any other tasks as require

Other Functions

• Participate in internal meetings and external meetings as appropriate
• Prepare reports, work plans, briefings, submissions and other correspondence
• Ensure privacy by maintaining security of client records and confidentiality of client related information
• Continuously maintain and enhance professional knowledge and technical skill by keeping abreast of current developments and trends relevant to the role and the industry
• Any other duties necessary for the effective operation of AWAHS as requested by AWAHS Chief Executive Officer

Eligibility Criteria and Requirements
Applications for this position will be considered initially on the basis of each applicant’s response to the following eligibility criteria. These criteria have been chosen as those reflecting the essential core requirements for appointment to the position.

• Undergraduate or post graduate degree in Human Resources / Human Resource Management Organisational Development
• Demonstrated understanding and commitment to Aboriginal health, Aboriginal culture, and the philosophy and practice of Aboriginal Community Control
• Demonstrated ability to work or learn to work with Aboriginal organisations, communities and individuals in culturally appropriate ways as well as mainstream health organisations
• Demonstrated experience in a generalist HR role, preferably in a community focused organisation
• Experience designing, implementing and leading the coordination of employment related programs
• Highly developed written communication skills, with proven ability to prepare a range of documents including reports, and general correspondence.
• Excellent interpersonal and communication skills to liaise effectively with a wide range of people at all levels an ability to develop and maintain effective working relationships, characterised by cooperation, trust and mutual respect.
• A flexible approach, with strong organisational and planning skills, including the ability to effectively manage time and workload, prioritise tasks, and meet changing circumstances, competing demands, interruptions and deadlines
• Demonstrated adherence to organisational behaviour standards and values, and ability to act with respect, honesty and integrity

Employment Prerequisites

• Current and clear Criminal Record Check
• Current and clear Working with Children Check
• Complete and appropriate for role Health Declaration Form

Position: Transport Driver
Department: Administration
Employment: Full Time. This is an identified Aboriginal/Torres Strait Islander position
Award : Aboriginal Community Controlled Health Services Award 2020
Salary: As per contract
Date: July 2023

Albury Wodonga Aboriginal Health Service

Organisation
Albury Wodonga Aboriginal Health Service Inc. (AWAHS) is an Aboriginal Community Controlled Health Organisation. AWAHS provides first class Primary Health Care Services to the Aboriginal community who reside in Albury / Wodonga and surrounding areas. As a Bulk Billing Health Service there is no charge to our clients for the medical services provided.

Vision Statement
To provide comprehensive quality health and family services based on respect for
Aboriginal Culture.

Position Purpose
The transport driver is directly responsible for ensuring that AWAHS patients/ clients are safely transported to/ from their medical/ specialist appointment on time. The role promotes AWAHS service in the community as well ensures that the transport services is undertaken in a manner that enhances the professional image of the organisation.

Relationships and Reporting Lines

Supervision
The position reports directly to the Office Manager of AWAHS
Internal
The Transport Driver will work collaboratively within the administration/ transport team and all other team members of AWAHS.
External
The person will be expected to work collaboratively and professionally with AWAHS clients, associated service providers and with suppliers of services relative to the AWAHS fleet of vehicles. The liaison will also include other local Aboriginal organisations.

The Role and its Responsibilities

• Transportation of AWAHS clients to AWAHS medical centre and other medical rooms
  where clients are required to attend for specialist medical purposes only
• Communication and interactions with clients, service providers and the general
  public to be at the highest professional standards
• Delivery of patient’s scripts to the chemist as directed by the transport coordinator
• At all times maintain client confidentiality and adhere to AWAHS privacy policy, and code of conduct policy
• Ensure that all AWAHS vehicles are maintained to the highest standard. This includes weekly checks of vehicles, cleaning of vehicles, fuelling of vehicles and ensuring the vehicle’s scheduled services are notified to the transport coordinator
• Maintain computer records within Communicare to record all medical journeys.
• Ensure motor vehicle logbooks (where required) are completed.
• Prepare written reports on transport activities when requested.
• Actively promote AWAHS services to the local community.
• Assist administration team in receiving phone calls, booking of appointments both internal and external when time permits
• Maintain current NSW driver licence
• Advise manager as soon as practicable and within two working days of any
  change to licence status
• Any other reasonable and fair duties as requested by the Office Manager

Administrative Tasks and Documentation Ensure all documentation including reports are accurate and completed in a
professional and timely manner, together with upload of the relevant program

Professional and Workplace Conduct

• Participate in training and development as identified or directed
• Accept personal responsibility and be accountable for professional practice
• Continue to develop professionally and personally to meet the changing needs of the position and the organisation, or as directed by management
• Maintain confidentiality
• Maintain knowledge of and actively uphold the AWAHS philosophy, policies and procedures
• Time management to ensure tasks are completed and deadlines are met
• Maintain up to date knowledge of workplace health and safety, anti discrimination and equal employment opportunity and other relevant legislation
• Participate in performance appraisal and supervision processes
• Contribute to the development and maintenance of a supportive environment within the team
• Demonstrate knowledge of the organisation’s policies and procedures and a commitment to keep updated on emerging changes.

Eligibility Criteria and Requirements

• Excellent driving record
• Experience relevant to the role
• Excellent knowledge of the Albury and Wodonga area, location, road network and geography
• Demonstrated organisational and problem-solving skills
• Ability to communicate effectively with the local Aboriginal community in a non-discriminative and professional manner
• Current Drivers Licence
• Current First Aid certificate including CPR
• Current COVID-19 vaccinations.

Employment Prerequisites

• Current and clear Criminal Record Check
• Current and clear Working with Children Check
• Complete and appropriate for role Health Declaration Form
• This is an identified Aboriginal/Torres Strait Islander position. Proof of Aboriginality is a legitimate requirement. Exemption is claimed under the Section 14 of the Antidiscrimination Act.

Position: Chronic Disease Nurse
Department: Clinic Team
Employment: Part Time – 2 days p/week.
This is an identified Aboriginal/Torres Strait Islander position
Award : Nurses Award 
Salary: As per contract
Date: November 2023

Albury Wodonga Aboriginal Health Service (AWAHS) is an Aboriginal Community Controlled Health Organisation. AWAHS provides first class Primary Health Care Services to the Aboriginal community who reside in Albury / Wodonga and surrounding areas. As a Bulk Billing Health Service there is no charge to our clients for the medical services provided.

Vision Statement
We support the Aboriginal community towards a better tomorrow. Our focus is to work alongside you to create generational health change.

Position Purpose
The Chronic Disease Nurse provides supportive clinical care within primary healthcare and as part of a larger multidisciplinary team whose focus is on improving health outcomes for the local Aborginal community and others who utilise the service.

The Chronic Disease Nurse has key responsibilities around patient focused clinical care, chronic disease management, and preventative health and education. This role will provide supportive case management and linking of clients to other care providers both at AWAHS and external services, and works closely with the Integrated Team Care (ITC) program.

Relationships and Reporting Lines

Supervision
The position reports directly to the Clinic Manager of AWAHS and is supervised by the Chronic Disease Coordinator.
Internal
The Chronic Disease Nurse will work collaboratively with all other team members of AWAHS.
External
The person will be expected to liaise with key stakeholders who are involved in providing family-based services to the local community, as well to the Aboriginal community.

The Role and its Responsibilities

• Managing clients that have been identified as having a chronic disease, including working closely with the clinic Doctors and Practice Nurses/AHP’s around the preparation of chronic disease management plans and health checks, involvement in disease specific clinics, referrals to health programs and regular review of the recall register.
• Coordination of clients within the multi-disciplinary team, including allied health services and external service providers.
• Work with the AWAHS ITC program and outreach workers to ensure case management of complex clients, crisis support and advocacy.
• Organising and referring clients for Home Medication Reviews and supporting clients who attend the clinic for medication management.
• Involvement in health promotion activities designed to promote client, staff and community wellbeing through provision of health information, promotional brochures, community development and self-care initiatives.
• Preventative health activities including health assessments, immunisations and opportunistic health education.
• Triage and acute presentation support, and general screening.
• Pathology collection and diagnostic procedures (eg. ECG)
• Assisting with minor procedures and wound care.
• Infection control implementation and management within the chronic disease area.
• Case conferences and care planning.
• Home support and assessment as required.
• Provide education, training and support for Aboriginal Health Worker or Practitioner and Medical Students working within the clinic where requested.
• Additional duties as directed by the Clinic Manager.

Administrative Tasks and Documentation 

• Maintain accurate client and program records, and statistics as required.
• Actively uphold the AWAHS philosophy, policies and procedures.
• Participate in the ongoing development and implementation of policies which are sensitive to the identified health needs and concerns of Aboriginal people/communities, and which reflect the principles of social justice and equity, by consultation, participation, and advocacy in appropriate forums.
• Maintain confidentiality.
• Contribute to the development and maintenance of a supportive environment within the team.
• Participate in the evaluation of the program’s services and group activities.
• Work in accordance with the EEO, WH&S, Code of Conduct and safe working practices, and policies and procedures of AWAHS.
• Complete monthly workers report (including the relevant KPI’s met).
  
  

Professional and Workplace Conduct

• Accept personal responsibility and be accountable for professional practice
• Participate in performance appraisal and supervision processes.
• Maintain professional skills and knowledge via appropriate staff development activities.
• Demonstrate excellent communication skills in recording and reporting information to the multidisciplinary team.
• Participate in quality improvement activities.
• Work as part of a team and actively participate in staff meetings.
• Participate in research activities including the compilation of daily and monthly statistics on services provided as required.
• Work within the scope of practice outlined.
• Work within the clinical guidelines, policies and procedures at AWAHS.
• Follow all WHS policies and procedures associated with conducting clinical activities within the client’s home. 

Eligibility Criteria and Requirements

• Current registration as a Registered Nurse (Division 1)
• Nursing experience within primary health care and/or experience working in chronic disease management with experience in developing and managing chronic disease care plans and running effective chronic disease clinics.
• Understanding of the health issues impacting Aboriginal and Torres Strait Islander communities.
• Demonstrated high-level of written, verbal and interpersonal communication skills.
• Computer literacy.
• Current Drivers License.

Employment Prerequisites

• Current and clear Criminal Record Check
• Current and clear Working with Children Check
• Complete and appropriate for role Health Declaration Form
• This is an identified Aboriginal/Torres Strait Islander position. Proof of Aboriginality is a legitimate requirement. Exemption is claimed under the Section 14 of the Antidiscrimination Act.

Position: Chronic Disease Outreach Worker
Department: Clinic Team
Employment: Full Time – 9 month contract
This is an identified Aboriginal/Torres Strait Islander position
Award : Aboriginal Community Controlled Health Services Award 
Salary: As per contract
Date: November 2023

Albury Wodonga Aboriginal Health Service (AWAHS) is an Aboriginal Community Controlled Health Organisation. AWAHS provides first class Primary Health Care Services to the Aboriginal community who reside in Albury / Wodonga and surrounding areas. As a Bulk Billing Health Service there is no charge to our clients for the medical services provided.

Vision Statement
We support the Aboriginal community towards a better tomorrow. Our focus is to work alongside you to create generational health change.

Position Purpose
The role of the Chronic Disease Outreach Worker (CDOW) is to assist in reducing chronic disease morbidity and mortality through investment in preventative social marketing activities, expansion of the Indigenous health sector and building the capacity for health care services to deliver effective services to manage chronic disease for Aboriginal and Torres Strait Islander people.

The CDOW will work closely with the chronic disease nurse, chronic disease team, and the Integrated Team Care (ITC) chronic disease outreach worker. The CDOW will also work with service providers and networks to build capacity to offer Aboriginal and Torres Strait Islander services in the local community. The position will also work to support services to improve

transition between components of the service system for the Aboriginal and Torres Strait Islander community.

Relationships and Reporting Lines

Supervision
The position reports directly to the Clinic Manager of AWAHS.
Internal
The CDOW will work collaboratively with all other team members of AWAHS.
External
The person will be expected to liaise with key stakeholders who are involved in providing family-based services to the local community, as well to the Aboriginal community.

The Role and its Responsibilities

Community Development / Health Promotion

• Participate in, promote and develop projects and programs that enhance the community’s understanding of health issues.

• Raise awareness of Aboriginal health issues and advocate for best practice approaches amongst agencies.

• Provide community education, awareness and prevention programs in health.

• Work with the community to develop and implement a range of activities to promote better health for the community.

• Work collaboratively with other service providers to develop and implement cultural understanding within health staff’s work practices.

• Upskill new Medical, Nursing, Allied Health staff and students, with current & relevant health knowledge.

• Provide support to community regarding Quit smoking brief intervention and remote patient iHealth monitoring.
  
  

Administrative 

• Maintain accurate client and program records and statistics as required.

• Actively uphold the AWAHS philosophy, policies and procedures.

• Participate in the ongoing development and implementation of policies which are sensitive to the identified health needs and concerns of Aboriginal people/communities and which reflect the principles of social justice and equity, by consultation, participation and advocacy in appropriate forums.

• Maintain confidentiality.

• Contribute to the development and maintenance of a supportive environment within the team.

• Participate in the evaluation of the program’s services and group activities.

• Work in accordance with the EEO, WH&S, Code of Conduct and safe working practices, policies and procedures of the Albury Wodonga Aboriginal Health Service.

• Monthly workers report (including relevant KPI’s met).

Professional 

• Accept personal responsibility and be accountable for professional practice.

• Participate in performance appraisal and supervision processes.

• Maintain professional skills and knowledge via appropriate staff development activities.

• Demonstrate excellent communication skills in recording and reporting information to the multidisciplinary team.

• Participate in quality improvement activities.

• Work as part of a team and actively participate in staff meetings.

• Participate in research activities including the compilation of daily and monthly statistics on the services provided as required.

• Work within the scope of practice outlined.

• Work within the clinical guidelines, policies and procedures of AWAHS.

• Follow all WHS policies and procedures associated with conducting clinical activities within the client’s home (eg use of PPE).

Outreach

• To engage and build trusting relationships with Aboriginal families.
• To encourage and assist people to make contact with primary health care services.
• To escort people to and from appointments and assisting in the interpretation of instructions from a variety of medical services.
• Follow up patients to encourage them to return to the primary health care service for follow up appointments.
• Providing clinical services to patients appropriate to qualifications.
• Providing information to people about how to access available services, particularly in relation to chronic disease (i.e. tobacco programs, health and wellbeing programs).
• To establish linkages and partnerships with relevant services.
• To work cooperatively and support other team members in their duties

SELECTION CRITERIA
Applications for this position will be considered initially on the basis of each applicant’s response to the following Essential Criteria.
These criteria have been chosen as those reflecting the essential core requirements for appointment to the position.

Essential

• Certificate III or higher in Aboriginal and/or Torres Strait Islander Primary Health Care.
• Experience relevant to the role and working in a multidisciplinary team environment.
• Understanding of the health issues impacting Aboriginal and Torres Strait Islander communities.
• Demonstrate knowledge in the principles of primary health.
• Proven high level of written, verbal and interpersonal communication skills.
• Excellent computer literacy.
• Current drivers’ licence.
• Demonstrated ability to negotiate with internal and external partners to achieve successful program implementation and sustainability.
• Eligible for Medicare provider number registration.

Eligibility Criteria and Requirements

• Current registration as a Registered Nurse (Division 1)
• Nursing experience within primary health care and/or experience working in chronic disease management with experience in developing and managing chronic disease care plans and running effective chronic disease clinics.
• Understanding of the health issues impacting Aboriginal and Torres Strait Islander communities.
• Demonstrated high-level of written, verbal and interpersonal communication skills.
• Computer literacy.
• Current Drivers License.

Employment Prerequisites

• Current and clear Criminal Record Check
• Current and clear Working with Children Check
• Complete and appropriate for role Health Declaration Form
• This is an identified Aboriginal/Torres Strait Islander position. Proof of Aboriginality is a legitimate requirement. Exemption is claimed under the Section 14 of the Antidiscrimination Act.

Position: Practice Nurse / Clinic Duty Officer
Department: Clinic Team
Employment: Casual – 3 days p/week
Award : Nurses Award 
Salary: As per contract
Date: November 2023

Albury Wodonga Aboriginal Health Service (AWAHS) is an Aboriginal Community Controlled Health Organisation. AWAHS provides first class Primary Health Care Services to the Aboriginal community who reside in Albury / Wodonga and surrounding areas. As a Bulk Billing Health Service there is no charge to our clients for the medical services provided.

Vision Statement
We support the Aboriginal community towards a better tomorrow. Our focus is to work alongside you to create generational health change.

Position Purpose

The role provides supportive clinical care within primary healthcare & as part of a larger multi-disciplinary team whose focus is on improving health outcomes for the local Aboriginal community & others who use the service.

The Practice Nurse coordinates, monitors and provides primary health care services and support services to AWAHS general practitioners. There is a role in triaging client’s requests as part of day only appointments and coordinating the GP’s waitlist as the Clinic Duty Officer.

Relationships and Reporting Lines

Supervision
The position reports directly to the Clinic Manager of AWAHS.
Internal
The Nurse will work collaboratively with all other team members of AWAHS.
External
The person will be expected to liaise with key stakeholders who are involved in providing family-based services to the local community, as well to the Aboriginal community.

The Role and its Responsibilities

• Triage acute presentation support along with general health screening and assessment.

• First aid assistance with emergency procedures

• Working closely with the clinic doctors and nurses around the assessment, preparation of management plans and health checks, involvement in disease specific clinics, referrals to allied health services, referrals to health programs, & regular review of recall register.

• Coordination of clients within the multi-disciplinary team, including allied health services & external service providers.

• Provision of information and feedback between the services, patients, and GP

• Organising & referring clients for home medication reviews & supporting clients who attend the clinic for medication management.

• Involvement in health promotion activities designed to promote client, staff & community wellbeing through health information, promotional brochures, community development & self-care initiatives.

• Preventative health activities including health assessments, immunisations, & opportunistic health education.

• Pathology collection & diagnostic procedures (e.g. ECG).

• Assisting with minor procedures & wound care.

• Infection control management and implementation.

• Home support & assessment as required.

• Provide education, training & support for Aboriginal Health Worker & Medical Students working within the clinic where requested.

• Additional duties as directed by the Clinic Manager.

Administrative Tasks and Documentation

• Maintain accurate client and program records and statistics as required.

• Actively uphold the AWAHS philosophy, policies and procedures.

• Participate in the ongoing development and implementation of policies which are sensitive to the identified health needs and concerns of Aboriginal people/communities and which reflect the principles of social justice and equity, by consultation, participation and advocacy in appropriate forums.

• Maintain confidentiality.

• Contribute to the development and maintenance of a supportive environment within the team.

• Participate in the evaluation of the program’s services and group activities.

• Work in accordance with the EEO, WH&S, Code of Conduct and safe working practices, policies and procedures of the Albury Wodonga Aboriginal Health Service.

Professional and Workplace Conduct

• Accept personal responsibility and be accountable for professional practice.

• Participate in performance appraisal and supervision processes.

• Maintain professional skills and knowledge via appropriate staff development activities.

• Demonstrate excellent communication skills in recording and reporting information to the multidisciplinary team.

• Participate in quality improvement activities.

• Work as part of a team and actively participate in staff meetings.

• Participate in research activities including the compilation of daily and monthly statistics on the services provided as required.

• Work within the scope of practice outlined. 

• Work within the clinical guidelines, policies and procedures of AWAHS.

• Follow all WHS policies and procedures associated with conducting clinical activities within the client’s home (eg use of PPE).

Eligibility Criteria and Requirements

• Current registration as a Registered Nurse (Division 1).
• Nursing experience within primary health care is preferred.
• Understanding of current health issues relevant to Aboriginal & Torres Strait Islander communities.
• Demonstrated high level of written, verbal and interpersonal communication skills.
• Computer literacy.
• Current drivers licence.

Employment Prerequisites

• Current and clear Criminal Record Check.
• Current and clear Working with Children Check.
• Complete and appropriate for role Health Declaration Form.