General public inquiries
Phone
132 011* (local call rate)—24 hours, seven days a week
Mail
Medicare Australia
GPO Box 9822
in your capital city
Email
medicare@medicareaustralia.gov.au
Pharmaceutical Benefits Scheme
PBS general inquiries (operated by the Department of Health and Ageing)
Phone
1800 020 613 (free call)
Mail
Pharmaceutical Benefits Scheme
GPO Box 9826
in your capital city
Email
pbs@medicareaustralia.gov.au
Australian Childhood Immunisation Register
ACIR public enquiries
Phone
1800 653 809 (free call)
Email
acir@medicareaustralia.gov.au
General inquiries
National Office (switchboard)
Phone
02 6124 6333 (within Australia)
+61 2 6124 6333 (outside Australia)
Fax
02 6124 6222 (within Australia)
+61 2 6124 6222 (outside Australia)
Street address
Medicare Australia
134 Reed Street North
Greenway ACT 2900
Mail
Medicare Australia
PO Box 1001
Tuggeranong DC ACT 2901
Email
info@medicareaustralia.gov.au
National Bowel Cancer Screening
1800 118 868
Medicare Levy Exemption
1300 300 271
MAAP – Hotline/Claim Enquiry
1300 131 102
Fraud Hotline
1800 202 011
Incentive Programs
1800 222 032
Complaints and Feedback Line
1800 465 717
Privacy enquiries
Mail
Privacy and Information Release Section
Medicare Australia
PO Box 1001
Tuggeranong DC ACT 2901
Email
privacy@medicareaustralia.gov.au
Online Services
For general enquiries or technical issues regarding Online Services call 132 011*
To provide feedback or offer suggestions about Online Services, go to the feedback page.
If you suspect any unathorised access or fraudulent activity on your Online Services account, call the Fraud Hotline on 1800 202 011**.
Online Services contact details are for members of the public only.Providers should refer to http://www.medicareaustralia.gov.au/provider/contact.jsp Contacts for health professionals.
